Thank you for shopping with SHAY. We’re committed to ensuring your ceramic tableware reaches you safely, beautifully packed, and on time.
Processing Time
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We process all orders within 24 hours of receiving them.
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Orders are shipped on business days (Monday–Saturday).
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Orders placed on Sundays or public holidays will be processed the next business day.
Shipping & Delivery
We ship across India through a network of trusted courier partners.
Shipping Type - Standard Shipping
Estimated Delivery Time - 3–7 business days
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Once your order is dispatched, you’ll receive a tracking link via email or WhatsApp.
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Delivery times may vary slightly based on your location.
Shipping Charges
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Shipping is completely free — no minimum order value required.
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We currently do not offer Cash on Delivery (COD).
Packaging
We take pride in our secure and eco-conscious packaging:
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Each piece is wrapped with care to prevent breakage.
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Fragile items are double-boxed or protected with extra cushioning where needed.
In the rare case of damage during transit, please reach out to us within 48 hours of delivery with photos of the product and packaging.
Questions?
Need help with your order or tracking? We’re here for you!
📧 justask@theshay.in
📞 +91-9220441209 (Mon–Sat, 10 AM – 6 PM IST)